Who can supply a phone service

It is now possible to choose between a range of phone service providers for phone lines and equipment providers for telephone handsets, faxes and switchboards. As well as BT, other phone service providers now include NTL (incorporating Cable and Wireless plc) and Energis Communications (for business customers only), and various cable phone service companies.

Choosing a phone service provider

Before choosing a phone service provider find out what phone services are available and how much they will cost. For example:-

• the cost, including rental of equipment, line and call charges and call facilities such as call waiting
• whether cheaper rates are offered for particular payment methods, for example, if you pay by direct debit
• what standards the phone service providers offer, for example, standards for repairs, or extra help for older or disabled customers
• the phone service providers’ policies, for example, on debt and disconnection.

Each phone service provider issues a Code of Practice that covers issues like repairs, maintenance, disconnection and their complaints procedure. Check the Code of Practice before choosing a service provider. For the addresses of where to obtain copies of the Codes of Practice of the individual phone service providers, see under heading Complaints against a phone service provider.

Source: Communications